                                                                                                                                            <div><p class="MsoNormal"><b>Q: Do you use genuine
leather?<o:p></o:p></b></p>

<p class="MsoNormal">A: Yes, all of our products are made from 100% genuine
export grade leather. We take pride in using the finest quality leather that
ages beautifully and adds character over time.<o:p></o:p></p>

<p class="MsoNormal"><b>Q: What is oil pull-up
leather and how does it age?<o:p></o:p></b></p>

<p class="MsoNormal">A: Oil pull-up leather is a type of leather that is infused
with oils and waxes which gives it a rich, luxurious feel. It may show
scratches or a slight rusty appearance initially but don't worry—this is a
natural part of the leather's aging process. Over time, with use the scratches
and marks will fade and the leather will develop a beautiful patina, enhancing
its character. This is the charm of oil pull-up leather—it only gets better
with time!<o:p></o:p></p>

<p class="MsoNormal"><b>Q: How do I care for
my Lioo leather product?<o:p></o:p></b></p>

<p class="MsoNormal">A: Leather gets better with time if cared for properly. Keep
it away from direct sunlight, moisture and sharp objects. Use a leather
conditioner occasionally to maintain its shine and texture.<o:p></o:p></p>

<p class="MsoNormal"><b>Q: Do you offer
custom designs?<o:p></o:p></b></p>

<p class="MsoNormal">A: Yes! If you have a specific design in mind, we’d love to
bring it to life. Custom orders take 8-10 business days to craft.<o:p></o:p></p>

<p class="MsoNormal"><b>Q: Do you charge
extra for custom products?<o:p></o:p></b></p>

<p class="MsoNormal">A: Yes, customized products may incur an additional charge
based on the complexity and materials required for your unique design. We’ll
provide you with a clear quote before you place your order to ensure there are
no surprises.<o:p></o:p></p>

<p class="MsoNormal"><b>Q: What payment
methods do you accept?<o:p></o:p></b></p>

<p class="MsoNormal">A: We accept cash on delivery, as well as mobile banking
options like Bkash, Nagad,&nbsp;<span style="font-weight: initial;">Rocket</span><span style="font-size: 0.9375rem; font-weight: initial;">&nbsp;and Upay. Bank transfers are also available upon
request.</span></p>

<p class="MsoNormal"><b>Q: Do you offer gift
packaging?<o:p></o:p></b></p>

<p class="MsoNormal">A: Absolutely! If you're purchasing a Lioo product as a
gift, we offer premium gift packaging for an additional charge. Just let us
know at checkout.<o:p></o:p></p>

<p class="MsoNormal"><b>Q: How long will it
take to receive my order?<o:p></o:p></b></p>

<p class="MsoNormal">A: Once your order is processed (within 2-3 business days),
it will be delivered in 5-7 business days. For customized products, it may take
up to 8-10 business days to craft and ship.<o:p></o:p></p>

<p class="MsoNormal"><b>Q: Do you offer
wholesale pricing?<o:p></o:p></b></p>

<p class="MsoNormal">A: Currently, we don't offer wholesale pricing but we're
always open to collaborating. If you’re interested in purchasing large
quantities or have a special request, please contact us directly.</p>

<p class="MsoNormal"><b>Q: Do you have a
physical store?<o:p></o:p></b></p>

<p class="MsoNormal">A: Not yet, but we're working on it! For now, we’re
online-only but with your support, we hope to open a store in the future. Stay
with us—we’d love to have you visit one day!<o:p></o:p></p>

<p class="MsoNormal"><b>Q: Do you ship
outside of Bangladesh?<o:p></o:p></b></p>

<p class="MsoNormal">A: At the moment, we only deliver within Bangladesh. We’re
working on expanding to other regions, so stay tuned for future updates!<o:p></o:p></p>

<p class="MsoNormal"><b>Q: What should I do
if I received a defective product?<o:p></o:p></b></p>

<p class="MsoNormal">A: We’re committed to quality but if you receive a defective
item, please reach out to us immediately via email or WhatsApp with photos of
the product. We’ll arrange a return or exchange as quickly as possible.<o:p></o:p></p>

<p class="MsoNormal"><b>Q: I still have more
questions. What should I do?<o:p></o:p></b></p>

<p class="MsoNormal">A: No worries! If you can’t find the answer you’re looking
for, feel free to reach out to us via email or WhatsApp and we’ll be happy to
assist you. Your satisfaction is our top priority!<br>
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<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-size:14.0pt;mso-bidi-font-size:11.0pt;line-height:
107%">Additional Information<o:p></o:p></span></b></p>

<p class="MsoNormal" align="center" style="text-align:center">At Lioo, every
leather item is carefully handcrafted with attention to detail. Because leather
is a natural material, no two products will ever look exactly the same. Each
piece of leather has its own unique texture, grain and even small imperfections,
which makes every item special.<o:p></o:p></p>

<p class="MsoNormal" align="center" style="text-align:center"><b>Leather Availability &amp; Substitutions<o:p></o:p></b></p>

<p class="MsoNormal" align="center" style="text-align:center">Leather availability
can vary depending on demand and supply. If we run out of a particular leather
type, we’ll be happy to suggest a similar alternative that maintains the same
quality and craftsmanship you expect from Lioo.<o:p></o:p></p>

<p class="MsoNormal" align="center" style="text-align:center">Some leather types
may take a bit longer to source, sometimes taking weeks to arrive. If your
custom order requires a more exclusive leather, we’ll keep you updated on any
delays so you’re always in the loop.<o:p></o:p></p></div>                                                                                                                                  